Terms of Service – Holistic Sleep Coaching Program
These Terms of Service (“Terms”) set out the terms under which Families Work Limited (trading as “Holistic Sleep Coaching Program”) provides its online training services. By purchasing, enrolling in, or using any of our services, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. Company Details
Business Name: Families Work Limited (trading as “Holistic Sleep Coaching Program”)
Registered Address: 335 Victoria Park Road, London, England, E9 5DX
Trading Address: 1 Mentmore Terrace, London E8 3PN
Website: https://holisticsleepcoaching.com/
Contact Email: info@babyem.co.uk
Telephone: 0208 986 9008
2. Services Provided
The Holistic Sleep Coaching Program offers advanced training for professionals supporting families with infant and child sleep, including digital content, live sessions, and optional community support. Services are delivered via our WordPress-based platform and tools such as Searchie.
3. Access to Services
Course access is provided on a lifetime basis, conditional upon full payment being received. If payment plans are not completed, access may be revoked. Some bonus materials, coaching, or community access may have time-limited availability.
4. Payment & Refund Policy
All prices and payment terms are clearly stated at the point of purchase. Full payment or completion of a payment plan is required for continued access.
As this program grants immediate access to downloadable materials and digital content, it is exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013.
Refunds are generally not offered. However, we may consider refund requests on a case-by-case basis at our sole discretion. Any exceptions to this policy will be clearly communicated for the specific course at the point of sale.
5. Community Conduct (Where Applicable)
Some courses include access to private Facebook groups or online communities. To maintain a respectful space for learning:
- No promotion, solicitation, or spam
- No disrespectful, offensive, or discriminatory behaviour
- Confidentiality must be maintained at all times
We reserve the right to remove any participant from the community without warning if these guidelines are breached. Removal does not entitle the participant to a refund.
6. Educational Use & Disclaimer
Our training content is for educational purposes only. It is not a substitute for medical advice, psychological therapy, or professional healthcare services. Always consult appropriate professionals regarding medical or therapeutic concerns.
7. Intellectual Property
All training materials, including videos, downloads, workbooks, and course content, are the intellectual property of Families Work Limited. These materials may not be copied, distributed, modified, or used for commercial purposes without prior written consent.
8. Tech Support & Communication
We aim to respond to tech or support queries within 48 business hours. Queries may be sent to info@babyem.co.uk. During peak periods, response times may vary slightly.
9. Privacy Policy
By using our services, you agree to our Privacy Policy.
10. Third-Party Tools Disclaimer
We use third-party platforms and tools, including Facebook, Zoom, and Searchie, to deliver some of our services. We are not responsible for service interruptions, policy changes, or any technical issues arising from these platforms.
11. Course Completion & Certification
Where relevant, accredited certificates are awarded through Open College Network London Region. Certificates are only issued upon successful completion of coursework and once all course fees have been fully paid.
12. Inactive Accounts or Removals
We reserve the right to revoke access to training materials or community spaces for users who remain inactive for prolonged periods or who violate our Terms, even outside of the community groups. Access revocation does not entitle the user to a refund.
13. Automated Payments & Billing Cycles
If you enrol via a payment plan or subscription, payments will be processed automatically on a recurring basis. It is your responsibility to ensure your payment method remains valid. Failed payments may lead to suspended access. You may cancel subscriptions within the agreed timeframe, but cancellation does not waive outstanding instalments.
14. Additional Agreement
All participants are required to sign a separate course agreement outlining the scope of training, assessment requirements, and code of conduct. This contract is legally binding and complements these Terms of Service.
15. Force Majeure
We are not liable for delays or failure to deliver services due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or internet outages.
16. Informal Dispute Resolution (Optional)
Before initiating any legal proceedings, both parties agree to attempt informal resolution through mediation or arbitration. We believe in resolving matters quickly and respectfully wherever possible.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us at info@babyem.co.uk.
Effective as of: 3rd May 2021